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K Squared First Aid logo. Edmonton First Aid

Cancellation Policy

The following outlines our cancellation policy. By registering and paying for a course you agree to the cancellation policy of K Squared First Aid Training Ltd. We reserve the right to make any changes and updates to this policy.

All refunds issued for a course registration will not include the payment processing fee ($0.30 + 2.9% of course fee) incurred by K squared First Aid Training Ltd.  It is understood that the use of the term refund (full or partial) is the course fee minus the payment processing fee.

Course cancellation made five days before the scheduled course - a full refund will be issued.

Course cancellation three to five days prior to course date will incur a 30% (of course fee) administration fee.

Course cancellations within 72 hours will not be issued a refund. K Squared First Aid Training Ltd. will provide a credit to attend another course within thirty days of the original course date. If the new scheduled course date is missed this will result in a loss of the course fee and no further credit will be provided.

As emergencies and serious life events do happen, we will on a case by case basis, and at our sole discretion, issue a credit for paid course fee to be applied to the same course later. This credit will be valid for thirty days of the initial registered course. Any date after 30 days may result in a complete loss of the fees paid. If you cancel the rescheduled class, then the credit will not be valid and course fees credited will be lost.

Blended Learning courses – for any Red Cross blended learning courses, once the online section is in progress a 50% refund will be issued. 

If you are later than thirty minutes (from start time) for your course, it will be the sole discretion of the instructor to allow entry. If the instructor deems it too late, it is agreed that this will be a loss in course fee. If you do get in touch with us (email) about being late and a reason as to why, K Squared First Aid Training Ltd. may allow late entry or credit of fees paid to another course within 30 days. All fees paid will be placed as a credit on file and not be issued as a refund.

All correspondence is to be done by email. Any abusive or threatening behavior towards staff of K Squared First Aid Training Ltd. is not tolerated. We want to be fair and open to discussion, but this must be conducted in a professional manner.

 

Refund is returned by same payment method of payment.

Credit is defined as the same course registered for originally. There is no cash value and is not transferable to other courses or other individuals.

The most updated version of the cancellation policy applies to all registered courses regardless of booking date.

In certain circumstances, K Squared First Aid Training Ltd. may find it necessary to cancel a scheduled course. In such cases, we are committed to providing an equitable solution to our clients. When a course is canceled by K Squared First Aid Training Ltd., the following terms apply:

  1. Notification: We will make every effort to notify registered participants of a course cancellation as soon as possible. Notification may be provided via email, phone, or through our official communication channels.

  2. Course Rescheduling: Clients can use the credit to reschedule for a different course that is available in our course calendar, subject to availability. The credit can only be applied to future courses provided by K Squared First Aid Training Ltd.

  3. Credit on Account: Rather than issuing refunds, we offer clients the option to receive a credit on their K Squared First Aid Training Ltd. account. This credit can be applied towards the rescheduling of another course with us.

  4. Credit Expiry: The credit on account will be valid for a specified period, typically 30 days from the date of cancellation. It is the client's responsibility to utilize the credit within this timeframe.

  5. Transferring Credits: Credits are non-transferable to third parties and can only be used by the client or organization initially registered for the canceled course.

  6. Notification of Credit Use: Clients must contact K Squared First Aid Training Ltd. within the specified validity period to arrange the use of their credit and select a replacement course.

  7. Failure to Utilize Credit: If a client does not utilize their credit within the specified validity period, the credit will expire, and K Squared First Aid Training Ltd. will not be liable for any further compensation or refunds.

  8. Cancellation of Replacement Course: If a client reschedules for a replacement course and subsequently cancels that course, the cancellation policy applicable to the replacement course will apply, including any fees or penalties associated with that cancellation.

Updated July 8, 2024

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