Cancellation Policy

Cancellation and Rescheduling Policy

By registering for a course with K Squared First Aid Training Ltd., you agree to the following terms:

All correspondence regarding cancellations and rescheduling is to be conducted by email (admin@ksquaredfirstaid.com) or written correspondence.

Client Cancellations

If you cancel your course for any reason, refunds will be issued (minus payment processing fees and administration fees) based on the following policy:

More than 5 Days Before Course: Full refund minus payment processing fees ($0.30 + 2.9% or other fees associated with the payment).
3-5 Days Before Course: Refund minus a $50 administration fee and payment processing fees.
Within 72 Hours of Course: No refund will be issued. However, at our discretion, a 30-day credit may be issued for the same course.
Blended Learning: Once the online portion of a blended learning course begins (defined as the customer's first access to the course materials or the online learning platform), only a 50% refund will be available. If you have not completed the online section prior to the scheduled in-class date, you will need to reschedule that in-class date to occur within thirty days. If you start and/or complete the online section and fail to attend your scheduled in-class date, this will result in the loss of course fees unless you reschedule an in-class session within thirty days.
Late Arrival: Arriving 30 or more minutes late for an in-class session may result in course fee forfeiture.
No Attendance (In-Class): If you do not attend your scheduled in-class session, this will result in a loss of course fees. If you email us within 24 hours after the missed session to request a reschedule, the paid fees will be kept as a credit towards a rescheduled in-class date. It is your responsibility to contact us if you fail to attend the in-class session date and wish to reschedule. If you choose not to contact us or do not reschedule within [insert timeframe, e.g., 7 days] of the original course date, this will result in the loss of course fees.

Course Fees are non-refundable once a course has commenced. Commencement of a course is defined as follows:

For online courses, commencement occurs upon the customer's first access to the course materials or the online learning platform.
For in-class courses, commencement occurs upon the customer's attendance at any portion of the scheduled in-class session.
For blended learning courses, commencement occurs upon the customer's first access to any online component of the course or their attendance at any portion of the scheduled in-class session, whichever occurs first.

Rescheduling Policy

It is the sole responsibility of the customer to contact K Squared First Aid Training Ltd. to request a rescheduling of course dates. All rescheduling requests must be submitted in writing via email to admin@ksquaredfirstaid.com or by telephone at [insert phone number]. Customers must provide a minimum of 48 hours' notice prior to the scheduled course start time to request a rescheduling [1, 2]. Rescheduling requests made with less than 48 hours' notice may be subject to a rescheduling fee of [insert amount]. Each course enrollment is eligible for a maximum of one complimentary reschedule, after which a rescheduling fee will apply. All rescheduled courses must be completed within [insert timeframe, e.g., six months] of the original booking date. Repeated requests for rescheduling may be refused at the discretion of K Squared First Aid Training Ltd. Customers who fail to contact K Squared First Aid Training Ltd. to reschedule a missed session within [insert timeframe, e.g., 7 days] of the original course date will be considered a no-show, and the course fees will be forfeited [3]. K Squared First Aid Training Ltd. reserves the right to refuse rescheduling or refunds in situations including, but not limited to, rescheduling requests made with less than the stipulated notice period, repeated rescheduling requests exceeding the allowed limit, failure to contact the company to reschedule a missed session within the specified timeframe, instances of no-shows, and if training has commenced [4, 5].

Company Cancellations

If we cancel a course for any reason, you will receive a credit for the full amount paid, which can be applied towards another course.

Credits & Refunds

Credits are valid for 30 days from the date of issue and are non-transferable.
Refunds will be processed using your original payment method within 15 business days of the cancellation approval.
All cancellation and rescheduling requests must be submitted via email to admin@ksquaredfirstaid.com.
Credits have no cash value.

Additional Terms

We reserve the right to cancel courses due to circumstances beyond our control. In such cases, we will endeavor to provide reasonable notice and offer either a full credit or a refund of the course fee. K Squared First Aid Training Ltd. will not be responsible for any incidental costs incurred by the customer due to course cancellation [7].
Abusive behavior toward staff, instructors, or other participants may result in immediate termination from the course without refund.
We may update this policy from time to time; however, any changes will not apply retroactively to bookings made prior to the update.

By registering for a course, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Rescheduling Policy.

Last Updated [March 1, 2025]