Cancellation Policy

Cancellations must be done 48 hours before the beginning of the course scheduled.

If a course cancellation takes place 24 to 48 hours before the scheduled class then a partial refund will be given minus an administration and processing fee of $60.

If a course cancelation is requested within 24 hours of booked course or you do not attend the course then no refund will be issued.

As emergencies and serious life events do happen, we will on a case by case basis, and our sole discretion, allow a credit of your course fee to be applied to the same course at a later date. This credit will be valid for 30 days. Any date after 30 days may result in complete loss of the fees paid. This credit can only be used once. If you cancel the rescheduled class then the credit will not be valid and course fees credited will be lost.

*Blended Learning courses follow the same time guidelines as stated in this policy. In addition, if the online section has been accessed and started then a full refund will not be issued if you cancel the in-class session and/or not complete the online section of the course registered for. A partial refund will be issued based on what has been stated in this policy. If a cancellation is more than 48 hours before the in-class session (and the online section was started) we will issue a partial refund of the course fee.

If you are 45 minutes or later then the scheduled start time of your course you will not be allowed entry to the class and all fees forfeited. If you do get in touch with us (email) about being late and a reason as to why, K Squared First Aid Training Ltd. may allow late entry or credit of fees paid to another course within 30 days. All fees paid will be placed as a credit on file and not be issued as a refund.

All correspondence is to be done by email. Any abusive or threatening behaviour towards staff of K Squared will not be tolerated. We want to be fair and are open to discussion but this must be conducted in a professional manner.

In certain circumstances, K Squared First Aid Training Ltd. may find it necessary to cancel a scheduled course. In such cases, we are committed to providing an equitable solution to our clients. When a course is canceled by K Squared First Aid Training Ltd., the following terms apply:

Notification: We will make every effort to notify registered participants of a course cancellation as soon as possible. Notification may be provided via email, phone, or through our official communication channels.
Credit on Account: Rather than issuing refunds, we offer clients the option to receive a credit on their HeartSaver First Aid Training Ltd. account. This credit can be applied towards the rescheduling of another course with us.
Credit Expiry: The credit on account will be valid for a specified period, typically 30 days from the date of cancellation. It is the client's responsibility to utilize the credit within this timeframe.
Course Rescheduling: Clients can use the credit to reschedule for a different course that is available in our course calendar, subject to availability. The credit can only be applied to future courses provided by K Squared First Aid Training Ltd.
Transferring Credits: Credits are non-transferable to third parties and can only be used by the client or organization initially registered for the canceled course.
Notification of Credit Use: Clients must contact K Squared First Aid Training Ltd. within the specified validity period to arrange the use of their credit and select a replacement course.
Failure to Utilize Credit: If a client does not utilize their credit within the specified validity period, the credit will expire, and HeartSaver First Aid Training Ltd. will not be liable for any further compensation or refunds.
Cancellation of Replacement Course: If a client reschedules for a replacement course and subsequently cancels that course, the cancellation policy applicable to the replacement course will apply, including any fees or penalties associated with that cancellation.